Managing Bookings

Viewing, tracking, and handling your scheduled appointments.

Viewing Your Bookings

Go to Dashboard → Bookings to see all your appointments.

Booking List Shows

• Who — Booker's name and email
• What — Appointment type (which schedule)
• When — Date and time
• Status — Confirmed, cancelled, etc.

Click any booking to see full details, including:

• All form responses
• Location or video meeting link
• Cancel tokens

Booking Statuses

• Confirmed — Normal booking, will happen as scheduled
• Pending Approval — Waiting for you to approve (if you require approval)
• Cancelled — Booker or host cancelled
• Denied — You declined the booking request

Requiring Approval

By default, bookings are automatically confirmed. If you want to approve bookings before they're finalized:

1. Edit your appointment schedule
2. Enable Require Approval
3. Save

Now when someone books, you'll get a notification email with an approval link. Click it to:

• Approve — Confirms the booking and creates the calendar event
• Deny — Declines the booking with an option to email the booker

You'll see pending bookings in your Dashboard with a "Pending Approval" status.

Cancelling a Booking

As the Host

1. Go to Dashboard → Bookings
2. Click on the booking
3. Click Cancel Booking
4. Optionally add a reason

The booker receives a cancellation email.

As the Booker

Bookers can cancel using the link in their confirmation email. This automatically:

• Removes the calendar event
• Sends you a cancellation notification
• Opens the time slot for other bookings

Rescheduling

As the Host

There's no built-in reschedule feature for hosts yet. The best approach:

1. Cancel the existing booking
2. Ask the booker to re-book via your link

As the Booker

Bookers can cancel using the link in their confirmation email. To reschedule, they would need to cancel and book a new time.

Calendar Sync

Bookings automatically create events on your connected calendar (if configured).

What the Calendar Event Includes

• Event title (appointment type + booker name)
• Date and time
• Location (address or video link)
• Booker's email
• Notes from form responses

If you need to change the calendar event (e.g., add more details), edit it directly in your calendar — BookMe won't overwrite manual changes.

Notifications

When someone books, you receive:

• An email notification with all booking details
• A notification in your dashboard

When someone cancels, you also get notified by email.

No-Shows

If someone doesn't show up, you can reach out to them manually. BookMe doesn't currently have a built-in no-show tracking feature.

Exporting Data

You can export contacts (people who have booked) from each appointment schedule:

1. Go to Dashboard → Appointment Schedules
2. Click on a schedule
3. Look for export options (CSV, Google Contacts, Apple Contacts)

This exports contact information for people who have booked that specific schedule.