How Booking Works

What your customers experience when they book an appointment.

The Booking Flow

When someone visits your booking page, here's what happens:

Step 1: Choose a Time

The visitor sees a calendar view with available time slots. They can:

• Navigate between months
• Pick a date that works
• See available times for that date

Available times come from your availability schedule, minus any busy times on your connected calendars.

Step 2: Enter Information

After picking a time, the visitor fills out a booking form. This includes:

• Name (required)
• Email (required)
• Any custom questions you added

The form is customized per appointment schedule.

Step 3: Confirm

The visitor reviews their booking details:

• Date and time (in their timezone)
• Meeting type
• Location or meeting link
• Their answers to form questions

They click Confirm Booking.

Step 4: Confirmation

After confirming, the visitor sees a confirmation screen with:

• Booking details
• A confirmation email sent to their inbox
• A cancel link

Timezones

BookMe automatically handles timezones:

• You see times in your chosen timezone (set in availability)
• Visitors see times converted to their local timezone

A visitor in London booking with someone in New York will see times in GMT, while the New York host sees them in EST.

Tip: Always confirm the timezone with bookers if it's important — BookMe shows the timezone on the booking page, but it's easy to miss.

What Happens After Booking

You Receive

• A notification in your dashboard
• An email with booking details
• A calendar event created on your connected calendar (if configured)

The Booker Receives

• A confirmation email with:
  • Date, time, and timezone
  • Location or video meeting link
  • Their answers to form questions
  • Cancel link (no reschedule option currently)

Video Meeting Links

If your appointment schedule is set to online meetings, BookMe automatically creates a meeting link:

• Google Meet — Created via your connected Google Calendar
• Microsoft Teams — Created via your connected Outlook
• Zoom — Created via your connected Zoom account

The link appears in:

• The booker's confirmation email
• The calendar event
• The booking notification you receive

If the schedule is set to "Ask Attendee," the booker will choose between online or in-person when they book.

Booking Confirmation (For You)

When someone books, you receive an email notification with:

• Booker's name and email
• Selected date and time
• Their answers to form questions
• Location or video link
• Link to view in dashboard

Troubleshooting

Someone Can't Find a Time

• Check your availability schedule covers those times
• Make sure no calendar events are blocking those slots

Wrong Time on Confirmation

• The booker likely saw the time in their timezone
• Check what timezone your availability schedule uses
• The email shows both the time and timezone

No Calendar Event Created

• Verify the calendar is connected and has permission
• Check which calendar is set as "Default Calendar for Events"
• Make sure the schedule is set to "Online" or "Ask Attendee"